The Different Types of Vivint Alarms

Vivint home security systems are best home monitoring system around. In the case of an emergency you will be happy to know that the Vivint alarms will be triggered and the property authorities will be contacted.  In total there are five different Vivint alarms that can be activated: Panic, Medical, DuressFire and Burglary.

We have put together below a list of each alarm and what will happen next if that alarm is triggered.

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Panic alarm:

A panic alarm is triggered by one of the users. This can either be activated by the Vivint Key Fob or SkyPanel. In this case the user is sending activating the alarm as it could be medical, fire, burglary or more. Here goes the following actions that Vivint will provide.

  • Vivint Alarm monitoring specialist will try to contact you via control panel
  • If you cannot be reached, we will try to contact an emergency contact
  • If they cannot be reached, we will contact and dispatch the local fire/police to your home.
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Medical Alarm:

A medical alarm is should only be used in a medical emergency. This can be activated by the Medical Pendent or SkyControl. In the case of this alarm the following will happen.

  • A Vivint Alarm monitoring specialist will try to contact you via control panel
  • If we cannot reach you, we will contact and dispatch the emergency agencies to your home.
  • We will notify all of your emergency contacts, after the emergency responders are dispatched.
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Duress Alarm:

The Duress alarm is meant to be used in the case that you will need emergency assistance but you do not want the alarm to be triggered. This type of alarm can be triggered if you are being held forcibly within your home and you do not want to alarm them that help is on the way. While using the duress alarm you can activate the alarm system without activating the sound alarm. In the case of you using this alarm this will happen.

  • A Vivint Alarm monitoring specialist will listen silently for 30 seconds for any suspicious activity.
  • If there is any suspicious activity, the Vivint alarm monitoring agent will stay on the line and dispatch the local agencies.
  • If no suspicious activity is heard, the monitoring agent will still dispatch the local emergency agency.
  • After dispatching the emergency agencies, the Vivint Alarm agent will wait 30 mins to contact one of your emergency contacts.
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Fire Alarm

The Fire alarm is triggered by the Vivint Smoke Detectors. You can also manually trigger the alarm from the control panel. In case of a fire, we highly recommend that you do not waste time and exit your home immediately and calling for help after you have successfully left your home. In the case of a Vivint fire alarm this will happen.

  • Depending on local regulation, we may try to contact you via the Control Panel in case of a false alarm. (This step may be skipped)
  • If we cannot reach you we will contact your first emergency contact number.
  • We will dispatch the local fire department.
  • We will try to contact all of your emergency contacts.
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Burglary Alarm:

The Burglary alarm is the most common Vivint alarm type, because of false alarms. If for some reason you or a family member forgets that the alarm is activated, you can accidentally trigger the motion sensor. Once a sensor is triggered the burglar alarm will start to countdown. In this case you can disarm the system before the actual alarm is triggered; by entering in your passcode before the timer runs out. (The alarm will not countdown before activating for the glass break detectors or the window sensors) This is what happens next after the alarm is prompted.

  • One of the Vivint Alarm Specialist will try to contact you via the SkyControl Panel
  • We will try to contact your first emergency contact number
  • After that we will dispatch the local police agency to your home
  • After we dispatch the local police, we will contact all your emergency contact numbers